Accessibility for guests with additional requirements
At Big Love Festival we pride ourselves on being friendly and inclusive, so naturally we want anyone who loves good music and having fun to feel welcome at our festival. A disability certainly shouldn’t be a barrier to having a great time!
Any information below is accurate – last updated 22 April 2026.
Contact Details
Accessibility Manager: Hannah Turner
Email: access@biglovefestival.co.uk
We do not have a dedicated phone number; however we are happy to communicate
via phone, text or video call if this is easier. Please email with your contact number
and preference and we endevour to respond within 5 working days.
Site Description
- The festival takes places in several fields and woods on what is normally
farmland. - The site has been used for livestock grazing and not ploughed, and the grass
will be freshly cut. - Rough gravel tracks link the main areas of the site, and in the event of heavy
rain, wood chips will be used to try and prevent busy areas getting too muddy.
The above image shows our festival layout and terrain last year, although
there may be small changes. This image shows our central area, containing our main stage, bar area, Great Scott stage and all traders.
- You can also see our Fire Engine stage (top right), Circus stage (mid right) and
children’s area (bottom right). - Further right, following the track is our Woodland stage and Wellbeing area.
Unfortunately, if you depend on a mobility aid such as a wheelchair or mobility
scooter this area can be difficult to access without an all-terrain set up,
although we are hoping to improve access this year. The area includes an
Iron Age hillfort, which means we are limited in the adjustments we can make. - We will always do what we can to ensure the ground is as accessible as
possible, however, there may be times when mobility across the site may
become compromised. If you have any questions about the site or are unsure
if it is suitable for you, please contact our access email and Hannah can
discuss this in more detail.
Bookable Access Facilities
Personal assistant tickets: If you have a disability or additional needs that require a Personal Assistant to accompany you to the festival, please select this when booking your ticket online.
Underneath the section for selecting your ticket will be the option to add a free Personal Assistant ticket.
You will need to upload proof of eligibility to receive a complimentary PA ticket, such as:
– Front page of disability benefit such as DLA / PIP
– Photo of recognised initiative such as Nimbus Access card, blue badge (both
sides)
– Medical documentation supporting need
– Official registration as Blind or visually impaired
This is to ensure facilities for guests with disabilities and their personal assistants are not abused by others. This is not an exhaustive list, and we will review any applications without the recommended evidence on a case-by-case basis.
Viewing platforms: We do not currently have specific viewing areas for guests, as we are a small festival and there is normally plenty of space to enjoy the performances. However, please tell Hannah if you feel a viewing area is needed for a particular stage or area, as this may need to change as we grow!
Accessible campsite: We have a small, dedicated accessible camping area which is slightly flatter than the main campsite, and closer to the toilets and showers. Pitches will be pre planned to ensure space for specific access needs such as mobility aids.
Because of this, all spaces must be pre-booked before arriving onsite. Please select this need when purchasing your tickets, and ensure you have had a conversation with Hannah, our Access manager, as soon as possible, with a deadline of Tuesday 14th July.
Hannah will need to know the amount of space you need for your set up, to ensure adequate space for everyone who needs it, and will be in contact if you haven’t already been in touch by this date.
We recognise that you may still want to camp with your friends, so we also have a small area within the main campsite (tents only) that is flat and close to the main track that can be reserved. As above, please confirm this by 14th of July.
We will not be able to accommodate requests to move if you change your mind when you arrive, so please contact Hannah on access@biglovefestival.co.uk if you are unsure.
Accessible car park: We have a closer, disabled car park if you require, please contact Hannah
(access@biglovefestival.co.uk) in advance to arrange for a pass.
Please let us know if you need assistance carrying your kit from your car to the
campsite and we can arrange support with this.
Arrival Guide
Upon arrival you will be greeted by one of our stewards on your approach to the main carpark.
If you have not pre-arranged parking in the disabled car park, please park up and follow the track to accreditation.
If you have requested disabled/accessible parking, please let one of the stewards know and they can direct you to this. Either then head to accreditation or if needed, ask for someone with a walkie talkie to contact Hannah, who can arrange for support or will come greet you herself.
When you reach accreditation, please let them know you are an access customer, and they will contact Hannah to let her know of your arrival. She will come and meet you to show you where to set up, help if needed and answer any questions you may have.
Toilets
There will be accessible compost toilets in several locations on site, which
will be highlighted on the map.
This year we plan for our accessible toilets to be step free, compostable and
equipped with RADAR locks. You can either bring your own RADAR key or borrow
one for a £10 cash deposit.
Medical & Welfare Services
We have a medical tent and Welfare tent on-site, both of which are based at the front of the accessible camping area. Please let us know using access@biglovefestival.co.uk if you need to store any medication in a fridge or have any other questions around additional support for medical needs.
Assistance Dogs
Any customer who requires the support of an assistance dog is asked to please contact us in advance, so we can ensure appropriate facilities, such as a dedicated toileting area and waste disposal facilities.
Handlers may be asked to provide evidence of valid public liability insurance. Assistance dogs must be highly trained to perform tasks that support their handler and be comfortable working in busy, noisy environments. Festivals are often challenging places for animals, and therefore untrained pets or emotional support animals are not permitted.
Assistance dogs must be under the control of their handler at all times and behave appropriately in the festival environment. Children attending with an assistance dog must have a parent or guardian supervising at all times. We reserve the right to intervene or remove access to areas of the site if we are concerned for the dog, handler or public’s welfare, safety, or if the dog does not meet the expected standards of behaviour for an assistance dog.
Strobe Lighting
There will be strobe lighting and flashing lights likely on most, if not all stages. Please use this to make an informed decision as to whether it is safe for you to attend.
Please contact Hannah if you would like to discuss this further.
Quiet Areas
This year we are aiming to provide a quiet space in the children’s area and near the
main area, for the use of anyone who may benefit from it.