Covid-19 FAQ

Last updated 18 June 2021. Because of the latest government advice regarding the COVID-19 (Coronavirus) pandemic, Big Love Festival has postponed to 2022.

When is the next Big Love festival?

The next Big Love Festival has moved to summer 2022, exact dates to be confirmed. All tickets for 2020 and June 2021 are still valid.

Are 2020 and 2021 tickets valid for 2022?

Yes! All tickets purchased for 2020 and 2021 are valid for Big Love 2022.

Are you definitely going ahead in 2022? Is the line-up the same?

Nothing is guaranteed with the ever-changing COVID-19 situation, but we’re 99% certain to be going ahead with Big Love in 2022. We had an epic line up for 2020, and are working to confirm the same acts. Expect a few extra surprises too… 😉 As soon as any changes are confirmed, we’ll let you know.

Will it be safe to attend Big Love? What measures will you take to protect us?

We will only go ahead if it is both safe and legal to do so. We are in contact with Public Health Wales and various events industry bodies to ensure we adhere to the latest industry best practice. It is too early to set out exactly what measures will be in place, but these may include rapid on-site testing for COVID-19 on arrival, extra toilets and hand sanitising stations, temperature checks, and enhanced cleaning. Further details will be sent to ticket holders nearer the time.

Will you insist on people having had a vaccine/’vaccination passport’?

We encourage all attendees to have the vaccine if suitable and offered by the NHS. We hope that all UK adults will have been offered both jabs by our next event; of course some people will not be able to for a variety of reasons, and we do not anticipate a ‘vaccine passport’ being available anyway.

I have a ticket but won’t be here in 2022…

Please see this update page for details of how to claim a refund or change the name on your tickets.

How long will it take for a refund?

We’re aiming to handle requests for refunds as quickly as possible, but please be patient – like everyone else, we’re juggling childcare, self-isolation, day jobs and caring for loved ones. Once a refund is processed it can take 5 to 10 days to show up on bank statements.

Why didn’t you make a decision sooner?

We delayed making a decision on moving the festival until we had spoken to as many of the key people involved as possible, from artists and their agents, the venue, to technical crews and suppliers. A lot of people’s livelihoods are on the line, so we wanted to find a solution and date that would work for as many people as possible whilst keeping everyone safe.