I can’t make the new June 2021 date…
We hope that most people will understand the reason for changing dates and will be able to attend the next Big Love. Of course, if you bought a ticket before 12 April 2020 and cannot attend 2021, you are entitled to a refund. See this page for more on Big Love 2021 Tickets and also our frequently asked questions.
Where can I buy my tickets?
I need to change the name on my ticket
Please contact us to change your personal or contact details. There is no charge for this.
Can I buy a ticket on the gate?
No, tickets must be purchased in advance, and are expected to sell out. Please do not arrive without a ticket, you will not be admitted.
Security will be checking e-tickets and ID on arrival, and also checking wristbands throughout the festival.
I never received my ticket or I deleted it by mistake!
After purchasing tickets, a confirmation email will be sent to you with the full details of the order. About a week before the festival you will receive a second email with your e-ticket details.
Are there any children’s tickets?
No, sorry, the festival is strictly over 18s only, children are not allowed on the site.
How do I receive my ticket?
All tickets are e-tickets, sent via email. There are no paper tickets.
I bought a ticket but now I’ve found out I can’t make it. Can I have a refund
No, sorry, tickets are non-refundable. However you are free to give or sell your ticket to someone else.
I booked because such-and-such a band were playing, but now they’re not. Can I have a refund?
All the promotional details about bands, DJs, performers, venue and facilities are posted in good faith. However, sometimes unforeseen circumstances mean things get pulled at the last minute. If there are any changes to the line-up we’ll try to inform everyone as soon as possible, and try to substitute something just as good, but we are unable to offer refunds or compensation.
Are day tickets available?
Yes, a limited number of day tickets will be available. These are Saturday & Sunday tickets OR Sunday-only tickets. There are no Friday-only or Saturday-only tickets.
Guest with disabilities and Personal Assistants
Please see our access page for disabled festival-goers for more information.