We realise that not everyone who has already purchased a ticket for Big Love 2021 will be able to attend on the new dates of 9th–11th July 2021.
Big Love is a small, independent festival with no corporate investment or sponsors – we are run as a not-for-profit organisation, normally funded entirely by ticket sales.
For this reason, if you are unable to attend, we ask that you keep hold of your ticket and join us at next year’s event if you can. All unused tickets & accommodation purchased for 2020/2021 can be rolled-over to be used in 2022.
We really appreciate that it is a huge commitment from you, we are truly inspired by the support we have received from everyone and are more determined than ever to make it bigger and better than ever.
If you prefer, we will of course be offering refunds on tickets already purchased (see below). Alternatively, you will also be able to sell/transfer any tickets you have bought, and we will process a name change for you free of charge, with no time limit on name changes.
In the meantime, remain safe, be kind and stay fabulous! ♥
Name changes or refunds
We’re so sorry if you’re unable to attend Big Love on these new dates. You can request a refund on your tickets or to change the name on your tickets. If you’re not sure at this stage, don’t worry, your money is safe, and you have until July to request a refund.
Please do not contact the company where you bought the ticket. Instead, please send your ticket details (in the purchase confirmation email) to us and whether you would like a name change or refund.
For multiple ticket purchases, we can refund individual tickets if some of the party are still planning to attend.
Please email email@example.com.
We will try to process any requests for refunds as quickly as possible, but please be patient – we’re a tiny not-for-profit organisation, arranging the festival in our spare time, with the same personal pressures as everyone else in these difficult times. We’re doing our best!