Frequently Asked Questions

Essential Information

When does it all start and finish?

The 2018 festival takes place over the Early May Bank Holiday weekend at the start of May. Gates open at midday on Friday and everyone is to be off site by midday on Bank Holiday Monday.

When can I arrive?

Gates are open:

Friday at 12pm (midday) till 10pm.
Saturday 10.30am to 8pm.
Sunday 10.30am to 6pm.

Admittance to the site outside these times will be at the discretion of security.

I won’t be able to arrive at the site until after 10pm Friday…

If you don’t expect to arrive before 10pm on Friday, please email us a week in advance, and you will be added to a late arrivals list. Admission to the site after 10pm Friday and before 9am Saturday is purely at the discretion of the security team (so don’t chance it!).

Where is the Big Love Festival?

You can find a map and directions here. There are woods close by with forest trails the site is rough around the edges and although we celebrate freedom we ask you to be mindful when mucking about.

What should I bring with me and who?

Bring what and who you’d like to find
Photo ID – you’ll need this to get into the festival, and when buying drinks if you’re lucky enough to look under 25, as we operate a challenge 25 policy on-site.

Don’t forget your ticket and enough money to enjoy some of the amazing food & drinks for the weekend (we don’t have card payment facilities on-site)

All weather clothing, sun-cream, wellies, wizzard’s cape, etc. most importantly bring a positive open vibe… you’ve lucked out you got a ticket.

Tickets

Where can I buy my tickets?

Tickets are available here.

Can I buy a ticket on the gate?

No, tickets must be purchased in advance and are expected to sell out. Security will be checking e-tickets and ID on arrival, and also checking wristbands throughout the festival.

Are there any children’s tickets?

No, sorry, the festival is strictly over 18s only, children are not allowed on the site.

I bought a ticket but now I’ve found out I can’t make it. Can I have a refund?

No, sorry, tickets are non-refundable. However you are free to give or sell your ticket to someone else.

I booked because such-and-such a band were playing, but now they’re not. Can I have a refund?

All the details on the website about bands, DJs, performers and facilities are posted in good faith. However, sometimes unforeseen circumstances mean things get pulled at the last minute. If there are any changes to the line-up we’ll try to inform everyone as soon as possible, and try to substitute something just as good, but we are unable to offer refunds or compensation.

Camping, Accommodation & Parking

Where can I camp?

The main camp site is located about 200m from the venue and next to the car park. There is a separate area for camper vans and live-in vehicles.

What about parking?

Parking is free and 100m from the campsite.

Can I leave over-night?

Yes, but if you leave after 8pm you won’t be able to get back in that same night (no exceptions) you will have to wait until the gate opens the next morning.

What if I want to stay in a hotel room?

Information on hotel rooms will be published shortly. Do not call Baskerville Hall, as they will not be able to take your booking. Please note, there are only a limited number of rooms available. You and anyone else staying in rooms must already have bought an e-ticket before hand.

My mate has a hotel room booked – can I sneak up and crash in their room without paying?

No, not unless you have also paid for a hotel room; there are special wristbands for hotel guests, and security won’t let you up to the rooms without one.

Can I bring a Camper van?

Yes, camper vans and other live-in vehicles are welcome at no extra charge. There are no electric hook-ups though.

Can I park my camper van next to my mate’s tent?

No, for safety you won’t be able to park in the general camping areas.

Food & Drink

What food’s on offer?

We have got everything from Campfire Feasts through to the best local artisans, wood fired pizzas, gourmet burgers and hotdogs, breakfasts, vegetarian whole foods and fresh coffee to kick off your day.

Meals can also be purchased from Baskerville’s wood panelled dining room.

If you want to cook your own food, barbecues and open fires are not allowed in the camping area but gas camping stoves are OK.

What’s the score with bringing alcohol?

You can bring your own refreshment in with you to drink in the camp sites, and we have got an amazing bar with reasonably priced drinks… (no glass is allowed on the estate). Max Per Person:

  • One crate of beer / cider / ale (12-18 Cans)
  • or one 70cl bottle of spirit
  • or two bottles of wine
  • or your own magic potions

Alcohol can only be taken onto the festival site on first entry.

Please don’t bring your own drinks out of the campsite area – the venue has it’s own bars and you are liable to have it confiscated by security.

Getting Involved

I’d like to play at Big Love, who do I contact?

If you are interested in performing at Big Love, drop us a line in November or December – we’re always interested in hearing from musicians, artist, performers with ideas…

Can I volunteer, get involved, showcase my creative talents?

Yes we’re a homegrown event and want the right people onboard to create the right vibe… apply to volunteer here.

All the other stuff

I have a disability – can I still come to Big Love Festival and enjoy myself?

Of course, we’re a friendly and fun festival, so we want everyone to feel welcome. Please see our accessibility page for more details.

Can I get cash on site?

Yes, there is a cash machine but it’s one of the ones that charges a small fee, and it may well run out by the end of the festival. We recommend you bring plenty of cash to enjoy all the great food and drink on offer. The usual high street banks are available in Hay-on-Wye, about a 10-minute drive from the site.

Can I bring my dog?

No, sorry, dogs are not allowed at the festival or campsite (unless guide/assistance dogs).

Can I charge my phone?

You can but you won’t need to you’ll be way too busy having some digital downtime and real fun.

Can we have our stag party there?

No, sorry, stag parties are not permitted at Big Love Festival.

Is it all taking place outdoors?

After 10pm we’ll be moving the party indoors into Baskerville’s large function rooms (with bars), where bands will be playing till 2am and DJs will be spinning tunes until 5am.

What about security?

Our security is provided by Baskerville Hall and as long as you’re playing by the rules they are fine.

There are security guards on-site and CCTV in and around the hotel and grounds, but please be sensible and leave valuables at home. You are solely responsible for your personal effects and belongings. Any valuables taken on site are done so at your risk and we accept no responsibility for them.

All guests will need to show photo ID and a copy of their e-ticket matching details on our database in exchange for their wristbands. If you have not provided us with all names for your ticket holders in advance, those people will be denied entry. All guests will receive tamper proof tags for their tents as well as parking/campervan stickers to show they have paid to be there.

Spot checks are carried out to ensure everyone in the campsite has the correct wristband, and security will also check wristbands before people can access the food, drink and entertainment on offer. If your clothing/fancy dress costume obscures your wrist you will still have to show your wristband.

Undercover and uniformed security teams will be patrolling the campsite 24 hours a day.

Any individuals caught attempting to access the festival without tickets or accreditation are trespassing and will be removed immediately from the festival by security or, if need be, the police.

Anyone found in possession of illegal drugs will be ejected from the site and the police informed.